This policy applies to all services and subscriptions sold by Legwork ApS via the website, and also covers any future physical or digital products that may be offered. The specific rules that apply depend on the type of product or service purchased.

Legwork ApS provides customised software services that are developed specifically for each customer. This work is performed on an hourly basis and begins after an order is placed or an agreement is confirmed.

Because the service is tailor-made and work is carried out specifically for you, fees paid for work that has already been performed are non-refundable once the service has begun, except where otherwise required by applicable law.

By purchasing a service and requesting that work begins during the statutory withdrawal period, you acknowledge that the right of withdrawal may be waived or limited in accordance with Danish and EU consumer protection law.

Ongoing subscriptions provide continued access to the software and related services. Subscription renewals are charged in advance for each billing period and are non-refundable once the billing period has started, except where otherwise required by applicable law.

Consumers may have a statutory 14-day right of withdrawal in accordance with Danish and EU consumer protection law. If you request that performance of a service begins immediately and during the withdrawal period, and you provide explicit consent at checkout (or in writing), your right of withdrawal may be waived or limited as permitted by law.

If a refund is approved, it will be processed using the original payment method. Refunds are typically completed within a reasonable number of days, depending on the payment provider and financial institution involved.

If you believe you have been charged incorrectly (for example due to duplicate charges or a technical error), please contact us at info@legwork.dk as soon as possible so we can investigate and correct any verified errors.

If Legwork ApS offers physical products in the future, consumers will generally have a 14-day right of withdrawal from the date of receipt of the goods, unless an exception applies under applicable law. Return instructions, return address, and any applicable return costs will be provided at the time such products are offered.

If Legwork ApS offers downloadable or digital products in the future, the right of withdrawal may be waived once delivery has begun, provided that you have given explicit consent and acknowledged the loss of the right of withdrawal at checkout (or in writing), as required by applicable law.

If you experience a problem with a service or subscription, please contact us at info@legwork.dk with a description of the issue. We aim to respond to complaints within 14 days of receipt.

If a complaint cannot be resolved directly, you may be entitled to submit it to the Danish Consumer Complaints Board (Forbrugerklagenævnet) or pursue alternative dispute resolution in accordance with applicable law.

We may update this Refund & Returns Policy from time to time. Any changes will be published on this page with an updated revision date.